FAQs.
We are committed to providing a personalised and exceptional service. Need more information about our cleaning process, pricing, or scheduling? We are happy to help!
Have Questions?
We understand the importance of keeping your home clean and healthy, that’s why we source our cleaning products from trusted suppliers who provide eco-friendly and septic-safe solutions.
Allowing someone into your home can be a daunting experience, which is why we take every precaution to ensure that our cleaners are trustworthy, reliable, and professional. We are all police checked and hold working with children checks.
We strive to make the booking process as easy and stress-free as possible. That’s why we offer a simple and convenient online booking form that you can fill out in just a few minutes. We get that life can be busy and hectic, which is why we will send you a confirmation text the day before your service to remind you of the scheduled time and date.
Life can be unpredictable, and sometimes unexpected events occur that may require you to cancel or reschedule your cleaning service. In the event that you need to cancel or reschedule your booking with less than 24 hours notice, a $50 cancellation fee will be charged. This fee is necessary to cover the costs associated with preparing and scheduling for the service.
It’s entirely up to you whether or not you are present during the service. If you have any special requests or instructions, simply leave us a note and we will do our best to accommodate your needs.
Pets are part of your family, and we recognize the importance of their safety and comfort during your cleaning service. We want you to feel at ease knowing that your furry companions are in good hands when we come to clean your homes.